Testimonials

Excellent service!  Personable, professional, & very neat!

I am writing this to recognize one of your employees who helped me this past Monday. His name is Jason and he along with another gentleman was opening my neighbor, Scott Duncan’s, pool.  After I drained and cleaned my pool on Sunday it was losing water at the rate of an inch per hour.

I called six companies to come out and trouble shoot the problem but, as you know, this time of the year everyone is busy.

Ironically I walked five doors up to Scott Duncan’s house for another reason and saw the Aqua Pool truck. After I talked to Scott I walked over to Jason and mentioned my water lose  problem. He quickly told me that they were very busy and could not come look at my pool but here is the part that prompted me to write this e mail.

He stopped what he was doing and asked me several questions. Once I told him I drained the pool he quickly said it was probably the hydro-static valve in the bottom drain. He then went one step further by going to his truck and showing me a valve.

He was right. I drained the pool again and found several rocks holding the valve in the open position. My pool is working fine now thanks to Jason taking an interest in my problem.

Here is the part I find refreshing.

I have been in the hospitality business for over forty years. It is rare to find someone that truly understands “customer service” whether you are a current or potential future customer. By Jason taking time (it was really only 2 to 3 minutes) to listen, and sincerely attempt to help, he made such a positive  impression that I will be telling everyone I know who needs pool service about Aqua Pools.

At Marriott we spend millions of dollars in marketing and advertising to attract and retain customers. However,  there is nothing more powerful than one of your employees doing something unexpected for a customer that prompts that customer to tell the story to everyone they know. I am now that future customer that will tell everyone about Aqua Pools.

Please pass my thanks and this message to Jason and I look forward to having Aqua work on my pool in the future.

I really like the man who comes to our house.  He is friendly, helpful, & polite.  He always does a good job!  The pool is clear and ready to swim in right off the bat.  I appreciate that!

As usual Mason Slaughter did an outstanding job opening my pool and when the bearings on my pump went he was on the spot to fix the problem in spite of his workload.  Thanks, Mason and crew!

Brent and Mike did an excellent job.  Brent has been here many times over the years & has been outstanding on each visit – knowledgeable, courteous, friendly, & helpful

…service has been EXCELLENT with immediate attention to & correction of the few minor problems which have arisen. THANK YOU for your excellent service.

Your men are marvelous, precise, and tidy

I am writing to express my extreme satisfaction with the service provided by AQUA pools.

The crew that takes care of my pool are very efficient and professional in their work. They are polite, pleasant, and eager to help me when I have questions. Please let them know how much I appreciate them.

Mason Slaughter has done a wonderful job of keeping our pool beautiful and ready to swim for over 10 years. He’s the best! Thank you, Mason.