Automatic Cleaners

My Legend Platinum or Polaris isn’t working properly. What are easy things I check?

  • Check to make sure the “finger strainer” in the wall fitting is clean and free of debris
  • Check to make sure both the main pump and the booster pump are operating properly
  • Check to make sure that the head float hasn’t filled with water- if it has the unit will not stand up properly
  • Check to make sure that the backup valve backs the unit up every few minutes


How often do I need to clean my cartridge filters?

The general recommendation is to clean the filters when the pressure rises 10psi above the starting pressure. Only use garden hose pressure- never “power wash” the cartridges. It is also recommended that the filters be cleaned chemically once or twice a year and always between the pool closing and opening.
How often should I replace my filter cartridges?

Filter cartridge element life will vary with pool conditions such as bather load, wind, dust, etc. You can expect an average cartridge life of 3 years under normal conditions
I have a D.E. Filter. Why is it that every time I vacuum and run the filter, I have D.E. on the bottom of the pool an hour later?

It would be best to vacuum up the D.E. in the pool and then add D.E. if you know how much is in the filter after you do this. If you don’t, then vacuum up the D.E., backwash the filter, and add approx. 80% of the total amount recommended on initial filter D.E. start up. Clean the filter grids well and look closely at them for any holes. The slightest hole can allow D.E. to go through the filter. Also, the manifold at the top should be examined closely for any cracks or holes. Lastly, check all pipes to see if their associated o-rings are ripped, torn or missing. Replace as needed.
I have a sand filter. How can I determine if the sand needs to be replaced?

The general recommendation is to backwash your filter when the pressure reaches 10 psi over the initial start up pressure. For example, if the start up pressure is 15psi, you should backwash when the pressure reaches 25psi. If the pressure does not return to the start up pressure after backwashing, it is time to change the sand.

Mineral Springs

  1. How often do I add Beginnings and Renewal?

Beginnings is added only at initial and spring start-ups. Renewal is added once a week at a rate of 4 lbs. per 20,000 gallons. Renewal should be added to your pool weekly; however, in cases of large amounts of water loss that may cause the low mineral light to come on, it may be necessary to add Beginnings.

  1. How soon can a person swim after the weekly addition of Renewal?

15 minutes. This allows the components of Renewal to be fully dissolved. A major benefit of Mineral Springs is that it’s not necessary to wait for the chlorine residual to drop. High chlorine residuals are only at the electrode.

  1. Are there any necessary adjustments to product additions or the unit itself for a pool operated during the winter?

With the cooler water temperature, the length of time the unit is operating should be decreased. Additionally, Renewal should be added once a month as opposed to weekly. The Mineral Springs unit automatically stops operating when the water temperature is below 45 degrees Fahrenheit. It might be necessary to use an alternate source for chlorination.

  1. How often should I test the water on the Mineral Springs system?

Although Mineral Springs does most of the work, it’s still important to test pool water on a regular basis. Free chlorine, pH, and total alkalinity should be tested regularly. Also, a water sample should be tested routinely by your Mineral Springs dealer to make sure the pool is always balanced. When you start the Mineral Springs program in your pool, it’s recommended that the owner test the chlorine residual every other day. This will help establish the proper setting of the unit. More frequent testing could lead to unnecessary and confusing adjustments. Once the owner understands the proper setting on the unit for their pool and conditions, the pH and free chlorine residual should be tested weekly.

  • Test for free chlorine and pH
  • Adjust pH to maintain a 7.4-7.6 level
  • Regulate Sanitizer Adjustment Control to maintain 1-3 ppm free chlorine
  • Add Mineral Springs Renewal on a weekly basis. Adjust time setting if necessary
  1. Should algicide be added on a regular basis?The sanitizer generated by a Mineral Springs unit also provides algae protection by producing chlorine continuously and superchlorination at each pass through the generator. However, a Mineral Springs unit by itself cannot overcome an existing algae bloom. It should not be necessary to add an algicide on a regular basis in most Mineral Springs pools. 
  2. Is this program suited for individuals who travel often?The Mineral Springs system is perfect for frequent travelers or vacation-takers. Through proper use of the system, you can leave home and forget your pool while you enjoy your trip. Even better, with Renewal you can add advanced applications for weeks ahead before leaving home. 
  3. What do I do when “check cell” appears on the display?Every 500 hours your cell will show this display. This indicates a reminder to periodically clean and check your cell. Cleaning requires an acid bath which can be done by the homeowner if you are comfortable, or having and Aqua technician perform a service call. Simply hit the “Reset” button in your menu options to clear the display and return to regular function. 

    Please note you are always welcome to contact our service division for any questions or problems you wish to address.

Pool Care

The Five Keys to Basic Pool Care

The 5 essentials of pool maintenance described here will give you a basic understanding of how your pool functions. For a carefree swimming season, learn about the 5 keys and visit your BioGuard® Authorized Dealer any time you need assitance or expert advice. Pool care can be simple when you have a plan for routine maintenance and use the right products.

Each pool maintenance key is very important. Consider each key as a simple, preventive maintenance step.

Pool water must be circulated for maximum sanitizer effectiveness. The more your water is in motion, the harder it is for bacteria and algae to take hold. Debris is captured by your filter, too. The best time to circulate the water is during the day, for 10 hours or more.

The filter is one of your most important pieces of equipment. It removes both visible debris and most microscopic matter. Generally, a filter should be backwashed (the removal of material trapped on or in the filter media) when the water pressure in the filter reaches 8 to 10 pounds above normal. (Check manufacturer’s guidelines.) Because backwashing does not remove oils and deeply embedded debris, every filter needs to be chemically cleaned regularly. Your BioGuard Dealer can help you establish a filter maintenance program.

Some swimming pools have areas with little or no circulation. This is where algae and bacteria can begin to grow. At least once a week, the walls and floors should be brushed and vacuumed to remove debris that the filter misses. Brushing is a must, even if you use an automatic pool cleaner or retain a weekly service.

Every pool has characteristics that must be regularly measured and adjusted. Most important are the pH and the level of active sanitizer. By testing these two factors at regular intervals you’ll understand how bather load, weather and product application affect the water. Test your pool water two or three times per week. Also, take a sample to your BioGuard Dealer when you open and close your pool, and every four to six weeks during the season.
Proper Water Maintenance

The last step in a total pool maintenance program is applying the right products to your pool water at the right time. This will help you:

  • Provide a sanitary swimming environment
  • Balance the water to protect the equipment and pool surfaces. Unbalanced water can permanently damage both
  • Provide brilliant, sparkling water that’s inviting
  • Enjoy your pool

Pool Chemicals


  • Store your pool chemicals out of direct sunlight to prevent breakdown by UV rays.
  • Scale and corrosive conditions occur when pH, total alkalinity, calcium hardness and dissolved solids are out of balance. Frequent testing can help prevent these problems before they get out of hand.
  • Store pool chemicals out of the reach of children in sealed containers.


  • To maintain the proper level of residual chlorine when bather load is heavy, shock your pool once a week with a 3 to 5 times higher than normal dose of chlorine.
  • Chlorine is broken down by the sun’s ultraviolet rays. Using cyanuric acid to stabilize the chlorine in your pool at the beginning of the swim season will help you maximize your chlorine’s efficiency all summer long.
  • Filters remove suspended particles from pool water, but don’t control bacteria or algae. Maintain a residual chlorine level of 1.0-3.0 ppm (parts per million) to kill bacteria and/or algae present in the water.


  • The ideal pH for pool water is 7.5. A pH range of 7.4-7.6 is considered acceptable.
  • Maintaining an alkalinity range from 80-120 ppm will help minimize changes in pH, which can result in scaling and corrosion.


  • To ensure accurate readings, replace test kit reagents annually.
  • To ensure the highest water quality, test your pool’s pH and free chlorine levels daily, adding chemicals as needed.
  • Proper chemical usage is important for maintaining a healthy pool. Be sure to follow the chemical manufacturer’s instructions closely regarding proper dosage for your size pool.
  • Add an algaecide and chlorine to your pool before covering it for the winter. It will ensure that the water is clear and algae-free when you reopen it the following season.

Pool Cleaning


  • When preparing to open your pool for the season, clean all leaves and other debris off the cover before removing it.
  • By emptying your skimmer baskets frequently, you’ll help minimize the amount of leaves that end up on the bottom of your pool.
  • When cleaning the surface of your pool with a leaf net, work your way around the sides first, then clean from the middle of the pool to the sides.
  • Be sure to empty your leaf net occasionally when cleaning your pool’s surface. Otherwise, the net’s contents may accidentally end up back in the pool.
  • Keep the trees and shrubs around your pool trimmed back to minimize the amount of leaves and debris that end up in the pool.


  • When opening your pool at the beginning of the season, run your filter around the clock until the water is completely clear.
  • If your pool water appears green or has an unpleasant odor, the problem is probably caused by algae. Test for proper chlorine level, and consult a pool professional if the problem persists.
  • Keeping your filter, pump, lint trap and skimmer baskets clean and in proper working condition will help ensure that your pool water stays sparkling clear.
  • Pool inlets should be adjusted so the surface water is moving in a circular direction.
  • Make a habit of checking and emptying skimmer and pump baskets regularly.

Pool Opening

1. What is AQUA’s premier two step opening?

The two step opening is a highly recommended and most cost efficient method for opening pools with mesh-type pools covers. This opening method is perfect for pools to be ready to swim after May 1st. This method reduces heavy algae build up, chemical consumption, and labor required to open a pool as compared to leaving the pool stagnant until May.

Step 1

  • After the last potential freeze, you will bring the water up to the proper level.
  • AQUA will set the filter system into operation, test and adjust the water chemistry, but leave the winter cover in place.
  • The filter will be set to run 4 to 6 hours a day. The filter system will clean the water and minimize algae build up.
  • Between the first and second steps the filter pressure will need to be checked periodically and the filter cleaned as needed. The pool will also need a 1.0 ppm chlorine residual maintained.
  • Step 1 timing will be scheduled in March or early April.

Step 2

  • When you are ready to swim we will remove and store your pool cover, vacuum the pool to waste, remove the waterline ring, clean the coping and debris on the deck, reassemble deck equipment, put any other pool equipment back into operation, and test and adjust the water chemistry. Your water will be ready to swim.
  • Step 2 timing will be scheduled according to your requested swim date, about a month after the first step.

2. What is AQUA’s traditional “Turn-Key” opening?

This is AQUA’s full service procedure that we’ve always provided. The pool will be in “ready to swim” condition with little or no owner participation in the opening. If heavy algae is present more than one trip will be required. AQUA will remove and store your pool cover, vacuum the pool to waste, remove the waterline ring, clean the coping and debris on the deck, reassemble deck equipment, put all pool equipment back into operation, and test and adjust the water chemistry.

Spa Care

Disclaimer: This sheet is intended to be a convenient reference sheet; it is not intended to replace your owner’s manual. Always refer to your owner’s manual for detailed instructions of your spa’s operation and general maintenance. The sheet refers to the “Everfresh” spa care system.


  • Do not connect power to an empty spa.
  • Always fill spa through the filter compartment.
  • Always add chemicals through the filter compartment with the jet pump running.
  • Always maintain clean and unobstructed filter cartridge(s). Keeping your filter cartridge(s) clean is vital for your spa to function properly. Tri X filters may be washed in a dishwasher with no detergent but still need to be periodically degreased.


  • Make sure your filter cartridge(s) have been chemically cleaned.
  • Close all drains and fill the spa with water through the filter compartment.
  • Apply power to the spa.
  • Set temperature to your liking. Test jets to make sure the system is primed.
  • Test and adjust Total Alkalinity, Calcium Hardness, and pH.
  • Add stain and scale control at the rate of 1 oz. per 300 gallons.
  • Insert new Freshwater AG+ Silver Cartridge.
  • Superchlorinate the water by adding 1 ½ teaspoons of chlorine per 250 gallons. Make sure chlorinated water circulates in each Smart Jet position where applicable.
  • Allow spa to heat to desired temperature then enjoy!


  • Add one tablespoon of Spa Shock per 250 gallons through the filter compartment before or after each use.
  • Run the clean cycle after each use.


  • Test and adjust pH.
  • Add three tablespoons of Spa Shock per 250 gallons through the filter compartment.
  • Check and clean filter cartridge(s) as needed. Use Filter Cleaner & Degreaser as needed.


  • Disconnect the spa from its power supply.
  • Allow water to drain through drain valve(s). Attach hose if desired.
  • Wipe down and clean spa interior with Surface Cleaner and water.
  • Chemically clean filter cartridge(s) with Filter Cleaner & Degreaser.
  • Close drain valve(s) and then follow start-up procedures to fill.

Again, please refer to your owner’s manual for complete instructions.

Water Care

Once-a-week 3-step

Let’s face it, you got a pool to use it, not CLEAN it. Nevertheless, you have to clean it sometime. Thanks to our 3-Step Pool Care Program, that’s only once a week. From start to finish the program takes just minutes of your time. That’s minutes instead of hours to keep your pool water crystal clear and brilliant.

It’s as easy as 1-2-3!

STEP 1 Sanitize to kill bacteria

STEP 2 Oxidize and clarify for sparkling clear water

STEP 3 Prevent algae growth

Keep pool water sanitized with Bioguard Smart Sticks or Silk Sticks

  • Extra long-lasting chlorine sanitizer that dissolves slowly
  • Kills and prevents bacteria, while maintaining proper chlorine levels
  • Smart Sticks are for skimmer use only. Silk Sticks can be used in skimmers or chlorinators
  • Use 1 stick per 5,000 gallons per week

Keep pool water clear with BioGuard Smart Shock, Burnout Extreme, or Super Soluble.

  • Keeps water sparkling clear
  • Kills and prevents bacteria growth
  • No need to mix or pre-dissolve
  • Use 1 lb per 10,000 gallons per week

Keep algae out with BioGuard Back-Up®

  • Specially formulated to work with Smart Sticks and Smart Shock to prevent algae before it starts
  • Long-lasting formula works even harder when water temperatures rise in mid-summer
  • Won’t evaporate or stain pool surfaces
  • No need to mix or pre-dissolve
  • Use 1 oz per 5,000 gallons per week
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